Laserworld Customer Returns Service

Service Phone: +49 8020 451 99 77 or send us an email: [email protected] 

Warranty case return

Product Returns Online Form Customer Service
Whilst we pride ourselves on the quality of Laserworld products, we are also aware that any electronic products can develop problems. If you do need to return a product under warranty then please read the following notes carefully to guarantee a smooth and efficient return of your Laserworld product.

  • This return service is ONLY for customers that have purchased products directly from Laserworld and have an account with us. If you are having problems with one of our products but you did not purchase the product directly from us, then please contact your supplier of the item.
  • Pack the item(s) (including all accessories) in a suitable box.
  • Please note that our products are extremely sensitive. Adequate packaging and shock proof foam packaging can prevent damages and ensure any warranty claim is preserved. We are not responsible for any damages that occur in transit and your courier will want proof of adequate packaging for any claim that you may need to make.
  • Please send a copy of the original Laserworld invoice with the item.
  • Attach a copy of the completed RMA form (download below) inside the package (the address is on the top of the RMA form).
  • Please contact us before shipping any very large parcels of equipment.
  • Please contact your sales representative regarding returns of projectors of the brand 'Swisslas', as these are not to be returned to our service center in Germany.
Returns without warranty

You have the option to send us your defective laser systems even if the warranty and/or guaranty period (see Terms and Conditions), has expired. We run an error analysis and provide a cost estimate based on it. If you agree with the costs, we repair the defective unit and send it back to you.

If you do not agree with the cost estimate, we will send back the defective unit, in this circumstance we charge an evaluation fee for the cost estimate of €30 to €60 excluding the shipping costs.

Specimen form for the 'Right of Withdrawal'

Use this link to download a specimen form. You can use this form for your right of withdrawal
Important: please send this form and the product(s) to the address on the form.

Distributed brands:

Distributed Brand LaserworldDistributed Brand tarmdistributed brand Ray Technologies
Distributed Brand Laserworld ShoweditorDistributed Brand Garden StarDistributed Brand PangolinDistributed Brand coherentDistributed Brand wireless solutions

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Contact us:
ch +41-71-6778080
en +44-161-8720272

[email protected]