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Service & Warranty FAQ

Why do we have condensation inside our laser device?

Professional laser systems usually have cooling/heating elements built inside the projector. Although these are meant for keeping the laser modules at operation temperature, the climate inside the laser device needs to be quite balanced. If you place a laser projector next to a fog machine or next to the air condition outlet (or even to the normal ventilation system) there may be a condensation...

What warranty/guarantee do you provide for your products?

Laserworld is a B2B sales company. We only deal with commercial buyers. Therefore we provide warranty on our products. Please see our Terms and Conditions for details:>> Terms and Conditions Laserworld (Switzerland) AG >>

My laser is only some months old and the beam gets a halo more and more. Is it defective?

Most probably not. The halo-effect normally occurs when the optics are not properly clean. You need to regularly clean you laser device, especially the optics, to ensure best output quality together with long lifetime of the unit. Dirt and dust inside the laser enclosure may lead to overheating or mechanical failure, so you need to regularly clean the device. If you have one of our professional...

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