Warranty case return

customer return service
Whilst we pride ourselves on the quality of Laserworld products, we are also aware that any electronic products can develop problems. If you do need to return a product under warranty then please read the following notes carefully to guarantee a smooth and efficient return of your Laserworld product.

  • This return service is ONLY for customers that have purchased products directly from Laserworld and have an account with us. If you are having problems with one of our products but you did not purchase the product directly from us, then please contact your supplier of the item.
  • Pack the item(s) (including all accessories) in a suitable box.
  • Please note that our products are extremely sensitive. Adequate packaging and shock proof foam packaging can prevent damages and ensure any warranty claim is preserved. We are not responsible for any damages that occur in transit and your courier will want proof of adequate packaging for any claim that you may need to make.
  • Please send a copy of the original Laserworld invoice with the item.
  • Attach a copy of the completed RMA form (download below) inside the package (the address is on the top of the RMA form).
  • Please contact us before shipping any very large parcels of equipment.

Returns form

For returns from Germany and from member states of the EU,  please use the following Returns form:

pdf download  Returns_Form_EU_D_E.pdf

For returns from NON-EU-countries, please use the following Returns form:

pdf download  Returns_From_Non-EU_D_E.pdf

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